Business Development Representative

Raleigh, North Carolina, United States · Product expand job description ↓

Description

We are looking for a Business Development Representative who can uncover strategic opportunities and can act as an account manager. The role is to develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Product Development and Professional Services departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Prepare reports on account status
  • Assist with challenging client requests or issue escalations as needed
  • Contact potential clients through cold calls and emails
  • Identify client needs and suggest appropriate products/services
  • Customize product solutions to increase customer satisfaction
  • Proactively seek new business opportunities in the market
  • Stay up-to-date with new products/services and new pricing/payment plans
  • Dynamically organize and deploy cross functional resources as needed in order to create and deliver solutions

Requirements

  • Proven work experience as a Business Development Representative, Sales Account Executive or similar role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Hands-on experience with multiple sales techniques (including cold calls)
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or Pipedrive) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • BA/BS degree in Business Administration, Sales or relevant field. Experience with technical solution selling including software, and/or industrial market experience are a plus.

Benefits


  • Unlimited PTO (as long as it isn’t abused)
  • Medical, Dental and Vision
  • Healthcare stipend ($300/mo)
  • Professional Development stipend ($500/year)
  • 401K
  • Team outings
  • Flexible work environment with telecommuting options
  • Witty banter (working with us is like being in a bad Aaron Sorkin movie)
  • Dog friendly office
  • Conveniently located on Fayetteville St in Downtown Raleigh
  • Windows with natural sunlight
  • We limit our use of buzzwords
  • Direct access to all employees of the company, no middle management hell. You will work feet away from the CEO & CTO and we usually will go to lunch together
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